Where possible, we aim to respond to all queries within 48 hours (Monday-Friday).
Please provide as much information as you can when filling out the form. If your query is related to an existing order, including photographs and order details will allow us to resolve your query more quickly.
Please ensure your message is legal – messages relating to growing illegal mushroom strains, or topics related to any other illegal activities will not be answered.
Thank you.
Common Questions
I've paid for next day delivery, but my item has not come
Our DPD collection for next day delivery comes at 1pm. We aim to dispatch orders before 12pm on the same day, but this is not guaranteed as sometimes we can be incredibly busy. When your order has been posted, you will be notified of your tracking information.
My order or packaging has arrived damaged, what should I do?
On occasion, orders and packaging can become damaged during transit. If this happens, please take lots of photos of the box, and the contents, highlighting any damage. This will act as proof of damage which we will need to submit to the couriers in order to submit a damage claim. Without photographic evidence, we are unable to replace or refund your order.
If you have received a damaged or faulty item and looking to get a refund, replacement or credit, please visit our dedicated Damage Claim Form for the fastest resolution. Many thanks.
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