Lightning Despatch

We invest significant time and resources to ensure our parcels are securely packaged and reach you safely and undamaged.

If your item requires a box, it will be shipped in a discreet, plain, sturdy, double-walled cardboard box of appropriate size, with unbranded packaging tape and ample internal protection to prevent damage during transit. While accidents are rare, they can occasionally happen.

Smaller, sturdy, and lightweight items will be sent in plain, unbranded padded envelopes.

All pallet orders are professionally strapped, wrapped, and equipped with corner protectors.

We also strive to minimize excessive packaging to help protect the environment.

Scroll down to see a section on our Shipping & Returns info, with links out to our policies

Yes, we can accommodate your needs for any custom orders, substrate / grain mixes, special requests etc. Generally speaking, anything which is considered to be a custom order will have a bespoke price. Please contact us to discuss options.

As an online-focused business, we prefer digital payments. However, for orders over £500, we do accept cash payments. Please contact us to process your order and arrange collection.

We do not provide a standard collection service for orders under £500. If your order exceeds £500 and you wish to collect it, please contact us. Please note that, due to our insurance policies, we are unable to allow public access to our warehouse or offer tours of our facilities.