Hardwood & Bran Substrate (Sterilised)

Yes, we accept cash payments, but would require a none-refundable 25% deposit to be paid to add your order to our jobs list. The remaining balance can be paid in cash on collection (we don't accept cash in the post). Once your order is ready, it will need to be collected and paid for in full within 3 weeks, else we reserve the right to re-sell your order and your deposit will not be refunded.

To pay a cash deposit, please process your order online as normal, select whichever payment method you wish, and use the following discount code at checkout to take 75% off the order, leaving a 25% deposit: cash-deposit-25

Note that this discount code is only to be used to leave a 25% deposit for cash collection orders only. Please make contact with us before to discuss lead-times and collection windows.

There is a minimum order value of £500 to pay a cash deposit.

We put a lot of time and money to ensure our parcels are sent out so that they reach you safely and undamaged.

If your item will go in a box, it will be sent out in a discreet, plain, sturdy, double-walled cardboard box of appropriate size, with no branding packaging tape and plenty of internal packaging protection to avoid any damage during transit (though sometimes accidents can happen, but it's rare).

Smaller items which are sturdy and light will be sent out in plain, unbranded, padded envelopes.

All pallet orders are professionally strapped and wrapped with corner protectors.

We try to minimise the use of excessive packaging where can, to help save mother nature and all her gloriousness.

Scroll down to see a section on our Shipping & Returns info, with links out to our policies

For larger orders that would otherwise typically go on a pallet, that's fine, but generally speaking, we'd prefer to ship to an address. Please contact us before placing your order if you want to collect your order to see if we can accommodate it. We are based in the Forest of Dean. We've got a busy warehouse where we do our thing, but we don't (yet) have a shop.